Acceptance criteria Agile Architecture management practice Asset register availability Availability management practice
baseline best practice Big data business impact analysis (BIA) Business analysis practice Business case Business relationship manager (BRM)
Capacity planning change Change enablement practice Change authority Change model Change schedule Cloud computing compliance confidentiality configuration configuration item (CI) Configuration management database (CMDB) Continual improvement practice Continuous deployment Continuous integration continuous delivery (CI CD) Cost Cost centre Critical success factor (CSF) Customer
Demand Deployment Deployment management practice development environment Deliver and support Design and transition Design thinking DevOps digital transformation disaster disaster recovery plans Driver
Effectiveness Efficiency emergency change Engage Error Error control Escalation event Failure Feedback loop
identity incident Incident management Information and technology Information security management practice Infrastructure and platform management practice Internet of Things (IoT) IT asset IT asset management practice IT infrastructure IT Service
Kanban Key performance indicator (KPI) Knowledge management practice known error Lean live environment Major incident Maturity Mean time between failures (MTBF) Mean time to restore service (MTRS) Measurement and reporting Metric Minimum viable product (MVP) Mission Monitoring and event management practice Operational technology Organizational change management practice Outcome Output Outsourcing
Partners and suppliers Performance Pilot Plan Policy Post-implementation review (PIR) Portfolio management practice Practice Problem Problem management practice Product Production environment Project Project management practice Programme Quick win Relationship management practice Release Release management practice Request for change (RFC) Request catalogue Resolution Resource
Service Service catalogue Service continuity management practice Service design practice Service desk Service desk practice Service level service level agreement (SLA) Service level management practice Service management Service offering Service owner Service portfolio Service provider Service relationship management Service request Service request management practice Software development and management practice Sponsor Standard change Stakeholder Strategy management practice supplier Supplier management practice Support team
testing environment technical debt Use case Utility value Value stream Value streams and processes Vision Warranty Warranty requirements Waterfall method Work instruction workaround Workforce and talent management practice